FAQ

  • Are your products available at any stores?

    No. At the moment, the only physical location carrying a limited selection of my products is The Iron Masters Inn on Main in Lakeville, CT.

  • Can you photograph my property or business?

    Yes! In addition to selling merchandise, I offer full drone and 360-camera services through my main business, Reid Building & Design. I can capture high-quality aerial photos, videos, 360° tours, and even detailed site models for marketing, documentation, inspections, or real estate listings. If you need custom aerial imagery or a full visual package, I’m happy to help.

  • Do you offer bulk or wholesale pricing?

    Yes! If you’re a local shop, gallery, or business interested in carrying my drone-photo puzzles or other merchandise, I offer bulk and wholesale pricing. Reach out and I can provide options

  • What is your return policy?

    If your item arrives damaged or defective, I’ll replace it or issue a refund. I also offer a 30-day exchange or refund guarantee if you’re not satisfied with your purchase.

  • What if I had an issue with my order?

    If something isn’t right with your order—whether it arrived damaged, incorrect, or not what you expected—just contact me and I’ll take care of it right away. Your satisfaction is a priority, and I respond quickly to resolve issues.

  • What payment processing system do you use?

    All payments are securely processed through Squarespace, which supports major credit cards, debit cards, and other trusted payment methods.

  • How long does shipping take?

    Orders typically have a 1–2 day handling time before they ship. Once shipped, most packages arrive within 5–7 days.

  • What shipping carrier do you use?

    Most orders are shipped with USPS or UPS. Carrier will depend on order size and destination.

  • When will you offer a photo of my town, park, or location?

    I’m constantly adding new drone photos from around the tri-state area, If there’s a specific town, park, or landmark you’d like to see in the store, let me know